Here you will find useful information concerning the use of online booking. You can read about how we treat your personal information when using online booking, how you will receive a receipt for your purchase and much more. Only families and groups of less than 10 persons can use our online booking. Groups of more than 10 persons please contact us.
Payment
All prices mentioned in Danhostel Aarhus online booking system are written in danish kroner with sales tax included, unless stated otherwise.
Payment is made by using one of the approved credit cards in online booking, including Visa, Mastercard and Eurocard. Note that the full amount will be drawn when reserving on online booking system.
Shipping and delivery
When you book a room, breakfast, hire sheets etc. you will see a contract with the billing information and purchase information on the screen at the end of the booking process. This contract can be printed out from the homepage. If you supply a valid e-mail address you will also receive e-mail with this information.
Delivery of the product which you have booked online happens when you arrive at Danhostel Aarhus on the day of arrival (and ends on the departure date). Both of these dates are written in the contact mentioned above.
Cancellation and money back
You can cancel your online booking on the following terms:
The reservation can be cancelled until noon (12:00) 3 days before the arrival. In case of cancellation of a prepaid reservation we charge an administration fee of 100.00 DKK. per. room for the first night, and then 50kr. per. room, per sleepover.
If you cancel your booking less than 3 days prior to arrival you will loose the whole amount.
Changes or cancellation must be by e-mail.
Privacy and handling of personal information
Danhostel Aarhus register your name, address, e-mail address and other information given when booking online. This information is kept in our customer database. The information is not given to a third party but the registration is kept within Danhostel Aarhus for 5 years.
Danhostel Aarhus uses server side cookies and a secure connection to secure the information you give when using online booking.
Payment with a credit card will take place on a secure server where the information is encrypted before being sent over the Internet.
Contact information
If you for some reason do not receive your contract which confirms your purchase, and do not get any errors from the online booking system then please contact us using the information below.
Complaint concerning the booking process or the received product must take place within a reasonable time after you have seen the mistake or should have seen the mistake by looking through your contract. You can complain either by letter, by phone or by e-mail. Your right to complain expire after 1 year from the date receiving your product in accordance to Danish trade law §83, stk. 1.
When Danhostel Aarhus receives a complaint about a product the complaint will be dealt with as soon as possible. Danhostel Aarhus will evaluate whether or not to refund the full amount or to compensate.
Danhostel Aarhus
Marienlundsvej 10
8240 Risskov
Tlf.: +45 86212120 Fax: +45 86105560
E-mail: info@aarhus-danhostel.dk
VAT ID-Number: 21379093